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Privacy Policy

This policy was last updated on May 16, 2019.

Verificient Technologies Inc. (“Verificient”, “Company” or “we” and/or “our”) takes the privacy of all its stakeholders seriously. As such, we have set forth the following privacy policy:

Welcome to Verificient’s Proctortrack Testing Platform (“Platform”) which provides identity verification and test proctoring services. This privacy policy (the “Policy”) outlines the policy adopted by Verificient, relative to the collection, use, storage, and disclosure of personal information on the site and on all related website (together “Sites”), networks, applications, and other services provided by us, including the Platform (collectively, “Services”). Through this policy, we attempt to make information about how we handle personal information available.

Please take the time to familiarize yourself with this Policy and if you have any questions, please contact us at privacy@verificient.com This policy is incorporated into and is subject to our Terms of Service.

Services We Provide

We provide Services on behalf of Test Sponsors who are our clients. They may be any institution, organization or unit of which you are a member (in any form) or an applicant or at which you are enrolled (“Test Sponsors”). Test Sponsors are organizations, educational institutions, or companies that offer and control any test that is used to make certification, licensure, or other types of decisions based on test results. We collect and or receive personal information about a test taker in order to develop, administer, or proctor a test for a Test Sponsor. “Personal Information” is any information, such as name or email address, that identifies or can be used to identify the person to whom such information pertains, or is associated with a person. While providing Personal Information is voluntary, it is necessary if you are to obtain the grade, test score, service, or credential that you seek from your Test Sponsor. We will handle and treat Personal Information collected or received while providing our Services in a manner that is consistent with this Policy and applicable law.

This Policy describes how we collect, use, store, and share information about you in connection with your use of the Services. If you do not accept the terms of this Policy, please do not use any of our Services.

Information We Collect

Personal Information that you provide through the Services: We collect Personal Information from you when you voluntarily provide such information, such as when you: launch the Services from your learning management system; register for and/or login to the Platform; request customer support, a demo, or more information; communicate with us via email or social media sites; provide biometric data including as part of onboarding to the Services to create your identity profile; and take a test on our Services. Personal Information collected through our Services may include, but is not limited to, the following:

  • Name
  • Address
  • Zip Code
  • Photograph of identity document, such as a driver’s license
  • Photograph of you
  • Telephone Number
  • Username and Password
  • Name of the Test Sponsor(s) (i.e., the educational institution(s)) at which you are enrolled and course test information
  • Employment information
  • E-mail address
  • Test submissions
  • Screen-captures
  • Audio and video recordings of you taking tests and the test-room environment
  • Biometric data, including biometric identifiers (such as scans of hand or knuckles) and biometric information (such as knuckle, face, or keystroke patterns)
  • Government-issued identification number (if required, or as included in the identify document you provide)

Information Collected From Test Sponsors: We may collect information about you from Test Sponsors, such as your email address, to provide you a registration link to our Services. This information may also be combined with the Personal Information collected from you.

Cookies and Other Tracking Technologies:

We use various technologies to collect information, including cookies. A cookie is a small file placed onto your device. Across the web, cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience on a website. Cookies make the interaction between you and a website faster and easier. If a website does not use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it will not recognize you, and it will not be able to keep you logged in.

Our Services use cookies and similar technologies, such as web beacons, to identify your device and enable the functioning of our features, including the ability to log into your account, authentication, security, preferences retention, performance optimization, and data analytics.

If you do not want to receive cookies, you can change your browser settings. If you use our Services without changing your browser settings, we will assume that you’ve agreed to receive all cookies on the Company websites. Please note that our Services will not function properly without cookies.

Our Services may use two types of cookies, session and persistent. A session cookie expires after a set time, normally when you close your web browser. A persistent cookie remains after you close your web browser and may be used on subsequent visits to our Services to enable us to recognize you as an existing user.

We record certain information and store it in log files when you interact with our Services. This information may include IP address, browser information, mobile device information, internet service provider, operating system, date/time stamp, and other system configuration information. We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services.

Non-Personal Information collected from your use of our Services: We may statistically aggregate test responses and other data collected during the testing process in a non-person-specific format and transfer this data to Test Sponsors, affiliates, agents, and partners. Such aggregated non-personal data may be used for quality control, security and marketing purposes, operations improvement and to improve the testing services, tests, or related products.

How We Use Your Personal Information

We use your Personal Information generally as a processor on behalf of Test Sponsors to provide and improve our Services and to develop new services, functions, or features for our Services. For instance, we use your Personal Information to register you for a test, answer any questions or concerns you may have, administer the test, and/or convey the results of testing. We may also use your Personal Information to contact you about scheduling, technical, security, or other testing related issues, or to contact you for other administrative purposes, such as customer service. We use biometric data we collect from you during onboarding to create your identity profile for the Services. We use biometric data we collect from you when you take a test using the Services to compare against your identity profile for purposes of verifying your identity.

To Whom We Disclose Your Personal Information

As a test taker, we provide your Personal Information to the Test Sponsor(s) from whom you seek a test score, service, or credential to enable them to validate your identify and your test score, as well as for academic hearing purposes. For further information about how your Test Sponsor(s) may use your Personal Information, please contact your Test Sponsor(s).

We may also disclose your Personal Information in the following situations:

  1. When we believe it is reasonably necessary to comply with laws and regulations, or in response to a subpoena, court order, or other legal processes.
  2. To protect against misuse or unauthorized use of our Services, or to protect the security or integrity of our Services or any facilities or equipment used to make our Services available.
  3. To limit our legal liability and protect our property or other legal rights, or the rights of our Test Sponsors and test takers.
  4. To address actual or suspected fraud or other illegal activities.

We may also seek your consent for additional disclosures of information, including your Personal Information, and will share it only as described to you.

Data Security

We take reasonable measures to protect your Personal Information in accordance with this Policy and applicable law. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you transmit to us or store on the Services, and you do so at your own risk.

Data Integrity

We take reasonable steps to ensure that the data we collect is reliable for its intended use. However, it is your responsibility to update us with any relevant changes in your personal information so that we can provide you with our Services. We collect Personal Information that is relevant for the purposes for which it is to be used. Furthermore, we take reasonable steps to ensure that we process personal information in a way that is consistent with the purposes for which it is collected.

Data Retention and Deletion

Data collected from proctored activities (including biometric data) are held for up to 180 days (as configured by the applicable Test Sponsor(s)) after a proctored test session. Your identity profile and data collected for identity verification purposes (including the biometric data we use to create your identify profile) is retained for up to two years from the time the identity profile is created in our Platform (as configured by the applicable Test Sponsor(s)). After the applicable retention period, we will automatically delete your Personal Information from the Platform and our systems.

As explained above, we provide our Services as a processor on behalf of Test Sponsors who have the right to receive your data (e.g. for academic hearing purposes). Test Sponsors have their own policies with respect to data retention and deletion. For further information on such policies, to revoke consent related to biometric data, or to request deletion of any Personal Information outside of the retention policies described above, please contact the applicable Test Sponsor(s).

International Users and International Data Transfer

Our Services are hosted in the United States and intended for users located within the United States. If you choose to use our Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your Personal Information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing your information on or to the Services, you consent to any such transfer, storage, and processing in accordance with this Policy.

The Choices You Have With Your Information

YIf you created an account with us in connection with your use of the Services, you may modify or update some of your Personal Information by logging in and accessing your profile. You should be aware, however, that it is not always possible to completely remove or modify information in our databases. If you wish to access or modify any other Personal Information that we hold about you, you may contact us a privacy@verificient.com. If you have not created an account with us in connection with your use of the Services and wish to access or modify any Personal Information that we hold about you, please contact the applicable Test Sponsor(s) or privacy@verificient.com

External Websites and Third Parties

From time to time, our Services may contain links to third party websites. The policies and procedures we described in this Policy do not apply to the third party websites. The links from our Services do not imply that the Company endorses or has reviewed the third party websites. We suggest contacting those sites directly for information on their privacy policies before providing any of your personal information to them.

“Stripe” is used as a third party payment gateway. Stripe is only a channel used to accept payments and does not have access to any user data and no personal or user data is shared with Stripe. AWS (Amazon) and GCP (Google) are our cloud service providers. All the Data stored on the cloud servers is encrypted and no data is accessible by, or shared with AWS (Amazon) or GCP (Google).

Information from Children

Our Services are not directed to children under the age of 13. We do not knowingly collect, maintain, or use personally identifiable information from children under the age of 13. We request that all visitors to our Site who are under 13 years of age not disclose or provide any Personal Information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Information on our Services without their permission. If we discover that a child under 13 years of age has provided us with Personal Information, we will take steps to delete such information.

Changes to this policy

Company reserves the right to change this Policy from time to time by posting an updated Policy to this site and the “last updated date” at the top of this page will be updated. We may also provide you additional notice, such as adding a statement to the home screen or sending you an email notification. Please review this Policy periodically, and especially before you provide any Personal Information. Your continued use of the Services after any changes or revisions to this Policy shall indicate your agreement with the terms of such revised Policy.

Our Contact Information

Please contact us with any questions or comments you have about this Policy, your information, our use and disclosure practices, or our Services by email at privacy@verificient.com


Verificient Technologies Inc. adheres to the Privacy Shield Principles.

Verificient Technologies Inc. complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Verificient Technologies Inc. has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/

Verificient Technologies Inc. is subject to the jurisdiction and enforcement authority of the US Federal Trade Commission (FTC).

In compliance with the Privacy Shield Principles, Verificient Technologies Inc. commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Verificient Technologies Inc. at: privacy@verificient.com, or contact our Support team at : support@verificient.com, or chat with us via the chat window on our website - www.verificient.com.

Verificient Technologies Inc. has further committed to refer unresolved Privacy Shield complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. The services of BBB EU PRIVACY SHIELD are provided at no cost to you.

Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration before a Privacy Shield Panel when other dispute resolution procedures have been exhausted.

We acknowledge the right of EU and Swiss individuals to access their personal data. EU and Swiss individuals wishing to view, correct or delete their personal data may do so by following the instructions in this privacy policy found in “The Choice You Have With Your Information” section.

Verificient Technologies Inc. may be required to release the personal data of EU and Swiss individuals in response to lawful requests from public authorities including to meet national security and law enforcement requirements.

Verificient Technologies Inc. may be liable for the onward transfer of personal data of EU and Swiss individuals to agent third parties unless it can be proven that we were not responsible for the actions giving rise to the damages.